Step 1 – Find your current account details
You need the account reference number (ARN) and/or date of birth associated with the number you want to transfer to us. Using the correct information helps ensure your activation is successful first time. 

Post-paid numbers - If you have a post-paid number, you need to provide the account number attached to the number you are transferring. You should be able to find this on a bill from your old provider. If not, please contact them and ask. 

Pre-paid numbers - If you have a pre-paid number, the date of birth you provide during your sign-up must match the date of birth attached to the number you’re transferring. 

Not sure if your number is post-paid/pre-paid? If you are unsure, the easiest way to find out is to ask your existing telecommunications provider. 

Step 2 – Have your phone with your old SIM in it ready
You need your phone and previous service when you activate because we send a one-time PIN to the number you’re transferring. This is a security measure to help ensure it's you that has requested the transfer.  

If you do not have access to receive the one-time PIN SMS you will need to send in ID documents to verifyme@numobile.com.au 

 Step 3 – Fill out the SIM activation form
You need to login to your nu mobile account at numobile.com.au/login to complete this step.
You also need the account reference number (ARN) and/or date of birth associated with the number you want to transfer to us (explained in Step 1).